Support
Frequently Asked Questions
Find answers to common questions about our products, ordering process, customization options, and more.
Customization
Yes, we fully support customization. Whether you need specific dimensions, different material formulations, custom colors, or specialized manufacturing processes, our R&D and production teams can tailor products to meet your exact requirements. Simply contact us with your specifications and we will provide a detailed proposal.
Orders & Delivery
Our minimum order quantities vary by product line. For PE surface protective film, the MOQ is 20,000 square meters. For cotton bale wrap film, the MOQ is 18 rolls. For custom or special orders, please contact our sales team to discuss flexible arrangements.
Sample delivery typically takes 5 to 7 business days from the date of your request. This includes production and domestic/international shipping. If you require expedited samples, please let us know and we will do our best to accommodate your timeline.
Production lead time depends on the order quantity and product specifications. Smaller orders may be completed within 1-2 weeks, while larger or customized orders may require additional time. Once we confirm your order details, we will provide an accurate delivery timeline.
Quality & Inspection
Absolutely. We welcome and fully support third-party quality inspections. Buyers are free to arrange any accredited inspection agency to visit our facility and verify product quality before shipment. We are committed to transparency and quality assurance throughout the entire process.
Pricing
Yes, our product pricing may be subject to adjustments based on raw material cost fluctuations and exchange rate changes. We strive to maintain competitive and fair pricing at all times. For long-term or bulk orders, we can discuss price-lock agreements to provide greater cost stability for your business.
Applications
Our PE surface protective films are designed for industrial applications, including the protection of aluminum composite panels, stainless steel sheets, color-coated steel, glass, stone, plastic products, and high-end furniture surfaces during manufacturing, transportation, and installation. Our cotton bale wrap film is specifically engineered for the agricultural sector, used during cotton harvesting with John Deere cotton pickers to wrap and protect cotton bales from field to processing facility.
Still Have Questions?
Our team is ready to help. Reach out to us directly and we'll respond within 24 hours.
